Privacy policy

It is crucial that you feel confident when you share your information with us. In order to be able to perform our services in a correct manner, we need to process certain types of personal data. By processing, we mean when we collect, store, handle, change and use personal data. This Privacy Policy explains how we process your personal data and what your rights are.

Personal data controller

LanoPro is a personal data controller and is thus responsible for the processing of your personal data. The personal data that we collect will only be used by us unless otherwise stated when you register or in the information that you receive after contacting us.

If you have any questions about how we process personal data, please contact us via one of the addresses below.

E-mail: [email protected]

Phone: +47 40 00 15 14

How we protect your personal data

We have good routines for protecting the personal data that we hold about you. Our employees can only access data on a need-to-know basis to be able to perform their duties and we provide our staff with training so that they understand the importance of confidentiality and how to ensure privacy and security of personal data.

How we collect and use personal data

To enable us to provide you with our services, we process personal data in the following situations and for the following purposes. We do not hold personal data for any longer than we need.

For the provision of products and services

We process personal data to enable us to manage, deliver and charge for the products and services we provide as set out in the contract or agreement. We also process personal data to enable us to handle any claims or complaints.

Retention period: Under the provisions of the Norwegian Accounting Act (Regnskapsloven), we are required to keep financial records for a period of ten (10) years for the purposes of accounting. Other personal data are retained for a period of three (3) years after the last time a purchase was made.

In our communications

We process personal data when we communicate with customers, suppliers and other contacts, for example when we answer enquiries, follow up quotes and orders, or send information about our products and services. The data we process are typically name, company, job title, email address, phone number and the content of our correspondence.

Legal basis:

• When the communication is necessary to answer your enquiry, prepare a quote or fulfil an agreement, the legal basis is the performance of a contract or steps taken at your request before entering into a contract (GDPR Art. 6(1)(b)).
• When we otherwise keep in touch with business contacts and send relevant information about our products and services, the legal basis is our legitimate interest in maintaining business relationships and marketing our products (GDPR Art. 6(1)(f)). You can object to this at any time, and you can unsubscribe from marketing messages by using the link in the message or by contacting us.

Retention period: Three (3) years following the last contact.

Google Analytics and Google Ads

With your consent to statistics cookies, we use Google Analytics 4 from Google Ireland Ltd. to understand how visitors use www.lanopro.com, for example which pages are visited, how long visits last and which device and browser are used. IP addresses are not stored in Google Analytics. We use this information to improve the website and our marketing.

With your consent to marketing cookies, we also use Google Ads to measure how our ads perform and to show our ads to people who have visited our website (remarketing). For this purpose, Google Analytics data may be linked to Google Ads.

Google processes the data on our behalf for analytics. For advertising purposes, Google is also a controller for its own processing. The data may be transferred to Google LLC in the USA, which is certified under the EU–US Data Privacy Framework. Google also uses standard contractual clauses.

Legal basis: your consent (GDPR Art. 6(1)(a)). You can withdraw it at any time via “Cookie settings” in the footer of our website.

Retention period: Google Analytics data is kept for 14 months. Information about the cookies we use and how long they last is available in our Cookie policy. Read more in Google’s privacy policy: https://policies.google.com/privacy

Meta (Facebook) Pixel

With your consent to marketing cookies, we use the Meta Pixel from Meta Platforms Ireland Ltd. to measure how our ads on Facebook and Instagram perform and to show relevant ads to people who have visited our website. The pixel records which pages you visit and when you contact us or request a quote.

When you submit a contact or quote form, your email address and phone number are pseudonymised (hashed) in your browser before they are sent to Meta, so Meta can match the enquiry to a Facebook or Instagram account. Meta does not receive the plain email address or phone number. Meta does not receive the plain email address or phone number. The data may be processed outside the EU/EEA; Meta relies on the EU–US Data Privacy Framework and standard contractual clauses for these transfers.

Legal basis: your consent (GDPR Art. 6(1)(a)). You can withdraw it at any time via “Cookie settings” in the footer of our website. Meta and LanoPro are joint controllers for collecting and sending the data to Meta, under Meta’s Controller Addendum (https://www.facebook.com/legal/controller_addendum). Meta is responsible for its own further processing. You can exercise your rights towards LanoPro or Meta. Retention period: the Meta Pixel cookie (_fbp) lasts for 90 days. Meta’s own retention is described in Meta’s privacy policy. Read more in Meta’s privacy policy: https://www.facebook.com/privacy/policy/

To ensure compliance with legislation

We process data for the purpose of compliance with our statutory obligations. Retention period: As required by applicable laws.

When and how we share personal data with others

All personal data that we process are stored with our IT service providers. We do not sell your personal data. We share personal data with suppliers who process data on our behalf, for example for IT operations, accounting and delivery. These suppliers act as data processors under a data processing agreement and may only use the data according to our instructions.

With your consent, we also share limited data with Google and Meta for analytics and advertising, as described above. For this processing, Google and Meta are also controllers for their own processing, and Meta is joint controller with LanoPro for the collection and transfer of the data.

In certain circumstances, we have an obligation to disclose personal data when legally required to do so or in compliance with the instructions of a government authority. We may also be required to disclose personal data to protect our legal interests or to detect and prevent fraud.

Individual rights

The GDPR provides you with a number of rights in respect of how we process your personal data. If you wish to exercise your rights, please contact us via one of the above means. We always take care to ensure the accuracy of data and we will therefore correct, add, delete or de-identify personal data as required. If you feel that any data are inaccurate or misleading, you should contact us immediately. If you think we have been processing your personal data incorrectly in any way, you have the right to complain to the supervisory authority, which is the Norwegian Data Protection Authority (Datatilsynet). You can find the information here.

Right to access

You have the right to know whether we process personal data about you, and to receive a copy of the data free of charge. We will also tell you why we process the data, who we have shared it with, where the data came from if not from you, and how long we keep it.

Right to rectification

If you think that we have inaccurate or misleading personal data about you, you may request that we rectify your data or complete them with personal data that are relevant to the processing. When we comply with a request for rectification, we also inform the companies with whom we have shared your personal data.

Right to erasure

In certain circumstances, you may request to have personal data that we hold about you erased, for instance, if the data are no longer necessary for the purpose for which they were originally collected. The right to erasure does not apply if the processing of personal data is necessary for the performance of our contract with you as a customer or supplier, or to comply with a legal obligation. When we erase personal data, we inform other companies with whom we have shared the data that the data must be erased.

Right to restrict processing

In certain circumstances, you have the right to request the restriction of your personal data, for instance, if the data are inaccurate and you have requested to have them rectified.

Right to data portability

Where we process your data based on your consent or a contract, you have the right to receive the data you have given us in a structured, commonly used format, and to have it transferred to another controller.

Right to object

Where we process your data based on our legitimate interests, you may object to the processing. You can always object to the use of your data for direct marketing, and we will then stop that processing.

Right to withdraw consent

Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal. Cookie consent can be changed via “Cookie settings” in the footer.

Last updated: 3 November 2026