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LanoPro Privacy Policy

At LanoPro we take the privacy of our customers, suppliers and stakeholders very seriously. We always want to ensure that your personal data are processed, kept updated and protected correctly at all times.

It is crucial that you feel confident when you share your information with us. In order to be able to perform our services in a correct manner, we need to process certain types of personal data. By processing, we mean when we collect, store, handle, change and use personal data. This Privacy Policy explains how we process your personal data and what your rights are.

Personal Data Controller

LanoPro is a personal data controller and is thus responsible for the processing of your personal data. The personal data that we collect will only be used by us unless otherwise stated when you register or in the information that you receive after contacting us.

If you have any questions about how we process personal data, please contact us via one of the addresses below.

E-mail: [email protected]

Phone: +47 40 00 15 14

How we protect your personal data

We have good routines for protecting the personal data that we hold about you. Our employees can only access data on a need-to-know basis to be able to perform their duties and we provide our staff with training so that they understand the importance of confidentiality and how to ensure privacy and security of personal data.

How we collect and use personal data

To enable us to provide you with our services, we process personal data in the following situations and for the following purposes. We do not hold personal data for any longer than we need.

For the provision of products and services

We process personal data to enable us to manage, deliver and charge for the products and services we provide as set out in the contract or agreement. We also process personal data to enable us to handle any claims or complaints.

Retention period: Under the provisions of the Norwegian Accounting Act (Regnskapsloven), we are required to keep financial records for a period of ten (10) years for the purposes of accounting. Other personal data are retained for a period of three (3) years after the last time a purchase was made.

In our communications

We process personal data in connection with our communications with customers, suppliers and stakeholders, for instance, when we send you information or contact you about our products and services. We consider it very important that our contacts receive information about us, our products and services. Retention period: Three (3) years following the last contact.

Google Analytics
The data helps LanoPro to set up remarketing, as well as providing LanoPro needed information on how to improve and conduct strategic marketing.

You can read more about how Google Analytics collects and processes data here. To learn how Google Analytics helps us with targeted marketing, read more here.

To ensure compliance with legislation

We process data for the purpose of compliance with our statutory obligations. Retention period: As required by applicable laws.

When and how we share personal data with others

All personal data that we process are held by our IT operations providers. We do not sell your personal data to any third parties and only share personal data with third parties to enable them to offer products and services to our customers. In those cases, personal data may only be used to provide products and services to our customers. When we share your personal data with a third party, we are responsible for the processing and a Data Processing Agreement is always drawn up containing the legally required provisions about how the personal data may be processed.

In certain circumstances, we have an obligation to disclose personal data when legally required to do so or in compliance with the instructions of a government authority. We may also be required to disclose personal data to protect our legal interests or to detect and prevent fraud.

Individual rights

The GDPR provides you with a number of rights in respect of how we process your personal data. If you wish to exercise your rights, please contact us via one of the above means. We always take care to ensure the accuracy of data and we will therefore correct, add, delete or de-identify personal data as required. If you feel that any data are inaccurate or misleading, you should contact us immediately. If you think we have been processing your personal data incorrectly in any way, you have the right to complain to the supervisory authority, which is the Norwegian Data Protection Authority (Datatilsynet). You can find the information here.

Right to be informed

You have the right to be informed, once a year at no cost, about which of your personal data we process. The information we provide will state what types of personal data we hold about you, our purposes for processing your data, if we have shared your personal data with any third party and, if so, with whom, the source of the personal data if they have not been obtained directly from you, and how long we intend to retain your personal data.

Right to rectification

If you think that we have inaccurate or misleading personal data about you, you may request that we rectify your data or complete them with personal data that are relevant to the processing. When we comply with a request for rectification, we also inform the companies with whom we have shared your personal data.

Right to erasure

In certain circumstances, you may request to have personal data that we hold about you erased, for instance, if the data are no longer necessary for the purpose for which they were originally collected. The right to erasure does not apply if the processing of personal data is necessary for the performance of our contract with you as a customer or supplier, or to comply with a legal obligation. When we erase personal data, we inform other companies with whom we have shared the data that the data must be erased.

Right to restrict processing

In certain circumstances, you have the right to request the restriction of your personal data, for instance, if the data are inaccurate and you have requested to have them rectified.